FAQ
FREQUENTLY ASKED QUESTIONS
ORDERING
How do I place an order?
Simply choose your product, select the correct size and color, and click the “Add to Cart” button. Once you’re ready, proceed to checkout and follow the steps to complete your order securely.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 12 hours of placing it. After this time, your order may already be processed.
SHIPPING
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery time is 7–12 business days, depending on your location.
Do you ship internationally?
Yes, we ship to most countries. Shipping times may vary depending on destination.
How can I track my order?
Once your order ships, you will receive a tracking number via email so you can follow your delivery.
RETURNS & REFUNDS
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original condition.
How do I request a return?
Please contact our support team with your order number, and we will guide you through the return process.
When will I receive my refund?
Refunds are processed after the returned item is received and inspected. This usually takes 5–10 business days.
PRODUCTS & SIZING
How do I choose the right size?
Each product page includes a size guide to help you choose the correct fit. If you’re unsure, we recommend sizing up.
Will the product look exactly like the photos?
We do our best to display product colors and details accurately. Slight differences may occur due to lighting or screen settings.
SUPPORT
How can I contact NORVÉ?
You can reach us anytime at:
Bas3108@icloud.com
+31 6 37468001
Our support team typically responds within 24 hours.